Welcome to Erizon – your trusted destination for authentic Eri silk clothing.
These Terms and Conditions ("Terms") govern your use of our website located at [www.ErizonAssam.com] ("Site") and your purchase of products through the Site. By accessing or using the Site, you agree to comply with and be bound by these Terms.
Erizon is an online clothing store based in Guwahati, Assam, committed to promoting sustainable and ethical fashion through handcrafted Eri silk apparel made by skilled artisans across Northeast India.
Business Name: Erizon
Registered Location: Guwahati, Assam, India
Contact: support@erizonassam.com | +91-[9864098640]
By accessing our website and purchasing from us, you represent that:
You are at least 18 years old or are using the site under the supervision of a parent/guardian.
All information you provide is truthful and accurate.
You will not misuse the website for fraudulent or unlawful purposes.
We strive to ensure that all product images, colors, descriptions, and prices are accurate. However:
There may be slight variations due to the natural characteristics of Eri silk and the handwoven process.
Product availability and pricing are subject to change without notice.
Orders can be placed via our website 24/7.
We accept payments through major debit/credit cards, UPI, Net Banking, and wallets.
Erizon reserves the right to cancel any order in case of suspicious activity or pricing error.
We deliver across India, with standard delivery timelines ranging from 5–10 business days depending on location.
Orders are shipped from our Guwahati warehouse.
Once shipped, tracking details will be sent to your registered email/phone number.
Erizon is not liable for delays caused by courier partners or unforeseen circumstances.
We value your satisfaction. However, due to the artisanal nature of our products, we follow a limited return policy:
You may initiate a return within 7 days of receiving the product.
Returns are only accepted if:
The product is unused, unwashed, and in original condition.
The tags and packaging are intact.
You received a defective, damaged, or incorrect item.
Customized or tailored products.
Sale items or items bought during promotions.
Exchanges are allowed only for size issues or damage/defect.
Exchange requests must be placed within 7 days of delivery.
Once the returned product passes quality checks, a refund will be initiated to your original payment method within 7–10 working days.
For COD orders, refund will be processed via UPI or bank transfer.
To initiate a return or exchange, contact us at support@erizonassam.com with your order number and issue details.
Orders can be cancelled before shipment only.
Once shipped, cancellations are not permitted.
All content on Erizon – including images, logos, designs, and text – is the intellectual property of Erizon and may not be copied, reused, or distributed without permission.
Erizon is not liable for:
Any indirect or consequential loss or damage.
Losses arising from misuse of our products.
Issues due to third-party service providers like payment gateways or courier partners.
These Terms shall be governed by the laws of India, and any disputes shall be subject to the jurisdiction of courts in Guwahati, Assam.
Please refer to our Privacy Policy to understand how we collect, use, and protect your information.
For questions regarding these Terms & Conditions, please reach out to:
Erizon – Eri Silk Clothing Store
Guwahati, Assam, India
Email: support@erizonassam.com
Phone: +91-9864098640
